| Whom can I pay through Online Banking Bill Payment? | Whom can I pay through Online Banking Bill Payment? | You can pay almost anyone in the United States. Your credit card company, the utility company, your home mortgage company, and even a child in college. If the person or company you wish to pay is not in our Bill Payment electronic payee list, the payment will be sent as a check. Close |
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| Is there a fee for using Online Bill Payment? |
Is there a fee for using Online Bill Payment? | Yes, there is a small, monthly fee of $6 to use Online Bill Payment. Close |
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| How far in advance should I set up a payment to make sure it is paid on time? |
How far in advance should I set up a payment to make sure it is paid on time? | Electronic payments should be scheduled 3 to 5 business days in advance of when you want the payment to be paid. Payments by check should be scheduled 7 to 10 business days in advance of when you want the payment to be paid. Close |
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| When will the money be taken out of my account? |
When will the money be taken out of my account? | For electronic payments, the money will be withdrawn from your account on the payment date you have set. For transactions processed by check, the money will be withdrawn from your account when the check is presented for payment by the payee. Close |
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| What happens if I have a scheduled payment that falls over a weekend or holiday? |
What happens if I have a scheduled payment that falls over a weekend or holiday? | Scheduled payments that fall over a weekend will be processed on Friday. Any new payments that are scheduled over the weekend (Sat-Sun), for the current weekend, will be processed on Monday. Holiday processing is done the next business day. Close |
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| What if I do not have enough money in my account? |
What if I do not have enough money in my account? | The bank will treat bill payment check transactions like any other check you write. Electronic transactions will not be sent until the funds are available. Close |
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| Can I schedule recurring payments? |
Can I schedule recurring payments? | Yes. You may schedule both one-time and recurring payments. Close |
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| How late in the day can I enter, edit, or delete a payment? |
How late in the day can I enter, edit, or delete a payment? | You may add, edit or delete payments anytime. Transactions that need to be processed on the current day need to be entered by 6:00 a.m. HST. Transactions that need to be processed the next day need to be entered by 8:00 p.m. HST. Close |
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| Can I have multiple payments to the same payee on the same day? |
Can I have multiple payments to the same payee on the same day? | You can make multiple payments to the same person as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day. Close |
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| Can I stop a payment? |
Can I stop a payment? | Yes. You can contact our Customer Service Department at (808) 585-9600 or you can add the stop payment through Pacific Rim Bank Online. Close |
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| Can I use Online Bill Payment if I live outside the U.S.? |
Can I use Online Bill Payment if I live outside the U.S.? | Yes, as long as you have an account with Pacific Rim Bank. Close |
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| Can I get a copy of the cancelled check? |
Can I get a copy of the cancelled check? | An image of the cancelled check is available on Pacific Rim Bank Online if it occurred in the past 90 days. Otherwise you will receive a copy of the image with your next statement. Close |
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| How many payees may I have set up? |
How many payees may I have set up? | You may have as many payees as you wish. Close |
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| Can I edit payee addresses? |
Can I edit payee addresses? | No. You will have to set up a new payee with the correct address and delete the old one. Close |
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